We help payment providers grow & change sustainably

For Owners & Senior Executives
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The right actions today leverage tomorrows success.

Why?

Many payment providers today have acquired many entities and are confronted with multiple challenges.

Many have the need to migrate thousands of customers to one system from a multitude of countries, industries and a diverse platform environment to ensure profitability.

At the same time as dealing with customer growth and changing requirements due to the new situation. Additionally, these changes will need to be completed in a remote working setting with many different people with different cultural backgrounds.

All these elements put additional strain on leaders and employees. We offer a unique combination of tools and collaboration methods to solve these unique challenges with you.

Which chalanges can we help solve?

HOW CAN WE…

  • migrate thousands, or hundreds of thousands of customers to few select platforms?
  • decide which customers to migrate in which order?
  • ensure the customers will be satisfied with the new systems and our migration project so we keep them?
  • identify & win new profitable customers?
  • attract and develop the right people?
  • expand to new regions/countries?
  • prioritise our product development backlog to ensure we are developing what is needed to win and keep customers?
  • work better internally, become more efficient and reduce lengthy discussions/meetings?
  • implement the right processes to grow sustainably and keep our unique culture?
  • execute efficient change processes in a remote setting?
  • set up a corporate grade efficient HR concept?

Our consulting, change and skill development services work seamlessly together, each benefiting each other to raise your ROI

Leadership Development

Efficient Change Processes

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Migrating Customers from Multiple Acquisitions/ Entries

Sales Efficiency

Leadership Development

Efficient Change Processes

+

Migrating Customers from Multiple Acquisitions/ Entries

Sales Efficiency

Consulting

Consutling

All our consultants have extensive experience in the payment & fintech industries. What differentiates our approach is, that instead of getting a lot of ideas and paper, we support you until success is achieved. We do this by efficiently linking all the elements required to make the results happen you desire. We link:

  • Strategy Development
  • Execution Planing
  • Leadership Development
  • Change Execution
  • People Development

At Gain The Lead all these ares work unified and produce a much faster integration of all steps required to achieve the goals you contacted us for.

Leadership Development

Once a business grows to over 40 people, employees expectations towards leaders change. We provide state of the art leadership development to help leaders in fast growing payment providers build high value generating teams and master their workload. Here are some of the questions GTL leadership development programs provide practical answers to:

  • How do I let go of operational tasks I am great at and find time to lead?
  • What is my role as a leader?
  • How can I ensure my team delivers on time and with the right quality, without being a micro-manager?
  • How can I manage to achieve my goals in this new remote work setting?
  • How can I develop people and provide them with a positive career outlook, even though I do not know which positions will be available in the future?

Gain The Lead training is 100% practical and helps leaders train each leadership tool until they master it. Our programs are customised exactly to your needs and conducted over time in 90 – 180 minute session to ensure they fit into a demanding, fast paced environment.

James Miller
James Miller

Leadership Development

Once a business grows to over 40 people, employees expectations towards leaders change. We provide state of the art leadership development to help leaders in fast growing fintechs build high value generating teams and master their workload. Here are some of the questions GTL leadership development programs provide practical answers to:

  • How do I let go of operational tasks I am great at and find time to lead?
  • What is my role as a leader?
  • How can I ensure my team delivers on time and with the right quality, without being a micro-manager?
  • How can I manage to achieve my goals in this new remote work setting?
  • How can I develop people and provide them with a positive career outlook, even though I do not know which positions will be available in the future?

Gain The Lead training is 100% practical and helps leaders train each leadership tool until they master it. Our programs are customised exactly to your needs and conducted over time in 90 – 180 minute session to ensure they fit into a demanding, fast paced environment.

Platform Migration

Migrating customers from multiple acquisitions / entities

You can utilise our system MigrationFlow™ to be able to be able to make the decisions necessary when migrating thousands or hundreds of thousands of customers form a multitude of countries, industries and a diverse platform environment.

MigrationFlow™ integrates data from all entities and analyses your customers, environments, customer requirements and future expectations. It provides a fact based system to make decisions and track the process of the migration program.

MigrationFlow™ helps make decisions like:

  • Which customers can we migrate together?
  • How can we prioritise the customers for an efficient migration?
  • What features we need to develop so we can migrate efficiently?
  • How can we make a realistic plan, so sales & product development work seamlessly together?
  • What is working and what do we need to change?

Throughout the project you have a visual dashboard showing the progress in real time. No need to spend any time writing reports, they are generated automatically.
Once the migration is finished, MigrationFlow™ can either become your intelligent CRM system or can export the data to any other CRM system.

Efficient Change Processes

How do you plan, execute and manage the progress of your change processes? When we ask this question, the answers are often vague or not really existant.

More change processes fail than succeed. We are often brought into a change process, when it is at risk of failing or the previous change(s) failed. This is a shame, because the costs could have been avoided.

Gain The Lead change support helps make change processes shorter, more efficient and builds a strong dynamic with all involved. The stakeholders on all levels want to make the change succeed instead of the often-experienced resistance.

We can support you with:

  • Change in a remote setting
  • Planning
  • Communication plans & execution
  • Turning resistance into motivation to drive the change
  • Involvement workshops
  • Tracking the true progress of change
  • Reacting efficiently to challenging situations

Some of the types of change we can support:

  • Restructuring
  • Integrating multiple entities
  • Introducing new processes/systems
  • Cultural change
  • Going from passive to active sales
Efficient Change Processes
Efficient Change Processes

Efficient Change Processes

How do you plan, execute and manage the progress of your change processes? When we ask this question, the answers are often vague or not really existant.

More change processes fail than succeed. We are often brought into a change process, when it risk of failing or the previous change failed. This is a shame, because the costs could have been avoided.

Gain The Lead change support helps make change processes shorter, more efficient and builds a strong dynamic with all involved. The stakeholders on all levels want to make the change succeed instead of the often-experienced resistance.

We can support you with:

  • Change in a remote setting
  • Planning
  • Communication plans
  • Turning resistance into motivation to drive the change
  • Involvement workshops
  • Tracking the true progress of change
  • Reacting efficiently to challenging situations

Some of the types of change we can support:

  • Restructuring
  • Integrating multiple entities
  • Introducing new processes/systems
  • Cultural change
  • Going from passive to active sales
Sales Efficiency

Sales Efficiency

Winning a valuable, profitable customer takes about the same amount of time as winning a customer, who may provide little or no profit. We can support with both the tools to identify the right customers as well as sales training and coaching. As a result,  your sales force can win more customers efficiently and upsell to your existing customers successfully.

SalesFlow™
You can utilize our SalesFlow™ tools to:

  • Identify the profitable new customers
  • Ensure your sales force is working on customers who’s requirements fit your delivery
  • Ensure your sales people are working on the right accounts
  • Identify upselling potential
  • Provide a fact based requirements list to the product division and reduce time wasted discussing the development priorities

Gain the Lead Sales Training
You can profit from our sales trainers’ vast knowledge of the payment industry paired with proven skills to win valuable business faster. Here are some of the areas you could train your sales people in:

  • How to actively target the right accounts and actively initiate a sales process, rather than working through leads
  • How to match your product perfectly to the customers requirements and be ahead of the competition
  • How to deal with the different stakeholders (Technology, Payment, Finance, Procurement, C-Level)
  • How to negotiate profitable payment contracts
  • How to win deals without price as a challenge

Would you like to know more?

We can have an initial conversation and together work out if a cooperation could support you in achieving your goals.

James is THE trainer. He is the person you call in if you do not exactly know what to do and how to approach a situation as a leader and manager of teams and departments. Regardless if you want to excel further yourself as a leader or you want to bring your team to the next level, manage change processes or simply exchange thoughts – James is the person to go to. He hosted and led over several years various training programs and specific and custom made trainings where my team members (especially Team Leader and Head ofs) and myself participated. My piece of advise: get James in and nothing can go wrong!

Sebastian Krahe

EVP & MD

The training provided by James and his company is by far the best managerial training I have come across in my career until now. The content has a solid theoretical basis, that is coupled with a lot of practical exercises, where real cases are deeply analysed. During the exercises, James is able to immediately identify anyone’s weak spot on a specific topic and highlight what the consequences of a wrong approach to each case could be; right after that, he adds the pieces of advice to correct the approach and get back on track.  James is very good at moderating the team and making sure that at the end of the feedback round, the feedback is complete. Highly recommended professional, for any company that wants to take its middle-high management to the next level.

Sefano Orsi

Head of Region Europe FI & WOP

I had the pleasure of attending a leadership training which was conducted by James. From day one of the course, James’ competence and ability to train were very clear. It was obvious that he had honed with many ours of his own work and study and his delivery was additionally strengthened by his own experiences in corporate leadership. After the training and due to how it was delivered, I found it extremely easy to implement the skills. The effect of which was also clear, which was when I sent my own Team Leads and all of the training staff on courses with him. James’ personality, engaging and caring spirit as well as open and friendly disposition, make him an excellent mentor and coach. I can easily say that his training was the most effective and impressive I have attended. I would recommend James for any senior leadership, coaching or mentoring position or to any company looking towards training their leaders for success in the modern working world.

Andrew Niven

Head of Training & Information Management